Privacy Policy

Last updated: 19/07/2025

At New Era Holistic Health, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, visit our website, or connect with us online or in person.

1. What Information We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number, and location

  • Health history or fitness goals you voluntarily share

  • Billing or payment information (for services or programs)

  • Website usage data through cookies or analytics tools

2. How We Use Your Information

We collect this information to:

  • Provide and personalise health, training, or nutrition services

  • Communicate with you about appointments, programs, or updates

  • Improve our website, offerings, and client experience

  • Send you educational content, newsletters, or promotional offers (only with your consent)

We only collect information that’s relevant, and we never sell your data.

3. How Your Information Is Stored

Your information is stored securely using encrypted platforms and password-protected systems. We only retain personal information for as long as needed to provide services or meet legal obligations.

4. Third-Party Services

We may use trusted third-party platforms (e.g. Stripe, Google Analytics, email software) to deliver services. These providers are obligated to keep your data secure and only use it for the purpose we've engaged them for.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct or update any details

  • Withdraw your consent or request to be removed from our database

  • Lodge a complaint if you believe your data has been mishandled

To do so, please email us at: [insert your business email]

6. Cookies & Website Analytics

Our website may use cookies and third-party tracking tools to understand how visitors use the site. This helps us improve user experience and content. You can disable cookies via your browser settings.

7. Contact Us

If you have any questions or concerns about your privacy, or would like to update your details, you can contact us at:

New Era Holistic Health
Email: neweraholistichealth@outlook.com
Location: 91-95 Montague Street, Wollongong, NSW 2500